Delete your Reinor account.
You can request permanent deletion from Reinor Parent. If you no longer have access to the app, you can also start a deletion request from this page.
Delete from the Parent app
- Open Reinor Parent.
- Open Settings.
- Open your Account section.
- Select Delete account & data.
- Review the warning and confirm Request deletion.
The app signs you out after the deletion request is submitted.
Request deletion without the app
If you cannot access Reinor Parent, email [email protected] from the email address associated with your Reinor Parent account and use the subject Reinor Account Deletion Request.
We may ask for limited information necessary to verify that the request comes from the account holder. Never send your password.
What is deleted
If you are the only parent linked to the family, the deletion workflow removes the Parent account, family record and associated Reinor family data, including paired-device records, parental-control rules and other family-scoped service data.
If another parent remains linked to the same family, your Parent account and membership are removed while the remaining family data is retained for the other parent.
Timing and limited retention
In-app requests are queued for backend processing immediately. Most deletion processing should complete promptly, but allow up to 7 days for a request to be fully handled or reviewed where verification is needed.
Limited records may be retained where reasonably required for security, fraud prevention, accounting or legal obligations. Any retained information is not kept for ordinary product use after the deletion purpose has been completed.
Questions
See the Privacy Policy or contact [email protected].